Rolls-Royce Phantom EWB Lemon Law

Yes. The Song-Beverly Act covers all features and systems included in the vehicle as sold. The rear partition, picnic tables, massage seats, and other luxury amenities in your Phantom EWB are part of what you paid for and are covered under the manufacturer's warranty. Defects in these features can impair the vehicle's value.

Yes. Under the Song-Beverly Act, anyone who presents the vehicle for warranty repair on behalf of the owner can report defects. Your chauffeur's observations and repair requests are valid and should be documented on the repair orders. The key is that the defects are reported and repair attempts are made during the warranty period.

Body flex noises are not normal or acceptable in a vehicle of the Phantom EWB's caliber and price point. Under the Song-Beverly Act, if these noises substantially impair the value of your vehicle and the dealer cannot eliminate them after reasonable repair attempts, you may have a valid lemon law claim. Rolls-Royce markets this vehicle as the pinnacle of refinement.

Yes. The Song-Beverly Act applies regardless of whether your Phantom EWB was a standard or bespoke order. Custom specifications do not waive your consumer protection rights. The refund would be based on the full purchase price including any bespoke options and customizations you paid for.